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Private: FY2009

Quality Service Training Workshop in ASEAN


Date & Venue:
June 24 – 26, 2009 in Malacca, Malaysia
June 29 – July 1, 2009 in Cebu, Philippines

Mr. Yoshinori Yama, President, Office Yama
Mr. Joukei Fuchigami, Assistant Director, ASEAN-Japan Centre

With the aim to provide quality service to Japanese tourists visiting ASEAN countries, the ASEAN-Japan Centre has conducted training workshops for persons working in tourism industry.

The training workshop was conducted in Malacca, Malaysia and Cebu, Philippines, in cooperation with the Ministry of Tourism Malaysia and the Philippine Department of Tourism respectively. Mr. Yama gave a practical training on “What is the high quality service?”, “Guide Techniques” and “How to deal with complaints from Japanese tourists”. Mr. Fuchigami lectured on “Trend of Japanese overseas travel market” and “Japanese traditions and culture”. This training workshop was highly appreciated by the participants.

Training Workshop in MalaysiaTraining Workshop in Malaysia
Training Workshop in PhilippinesTraining Workshop in Philippines