Quality Service Training Workshop (Thailand & Brunei)

Date & Venue:
November 11 – 13, 2009 in Bangkok, Thailand
November 16 – 18, 2009 in Bandar Seri Begawan, Brunei

Lecturers:
Mr. Yoshinori Yama, President, Office Yama
Mr. Joukei Fuchigami, Assistant Director, ASEAN-Japan Centre

With the aim to provide quality service to Japanese tourists visiting ASEAN countries, the ASEAN-Japan Centre has conducted training workshops for persons working in tourism industry.

The training workshop was conducted in Bangkok, Thailand and Bandar Seri Begawan, Brunei, in cooperation with the Tourism Authority of Thailand and the Brunei Tourism respectively. Mr. Yama gave practical training on “What is the high quality service?”, “Guide Techniques” and “How to deal with complaints from Japanese tourists”. Mr. Fuchigami lectured on “Trend of Japanese overseas travel market” and “Japanese traditions and culture”. This training workshop was highly appreciated by the participants.